Tenants’ Information

  1. How do I rent a home?
  2. What information will I need to provide?
  3. How much will it cost me?
  4. What happens to my deposit?
  5. How quickly can I move?
  6. What happens if the agreement falls through?
  7. Who will manage my property?
  8. Your tenancy agreement
  9. What else can I be charged for?

How do I rent a home?

The simplest ways to get onto our lists is to telephone the office (01395 269955), send an e-mail to info@etcpm.com or call into the office to leave your details.

As we have a very high number of people on our lists, you are more likely to be successful if you keep an eye on our website and in our office windows, and update us regularly on your requirements.

What information will I need to provide?

When you have seen a property you wish to rent, we will ask you to provide us with the following for EVERYONE who will live in the property and is over the age of 18.

• Proof of identity – something with your name and photo on, such as a passport, driving license or work security pass.

• A completed reference form which we will forward to Rent4Sure. They may contact you to ask for more information, especially if you are retired or self-employed.

If your circumstances are unusual, please let us know at an early stage and we will try to assist.

You may need someone else to act as guarantor on your tenancy. It is very important that this person understands that they will have to sign the tenancy agreement and become jointly responsible for paying the rent and looking after the property – they will also have to provide us with referees.

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How much will it cost me?

creditcard We make no charge until you have agreed to take a property. You will then be asked for a tenant fee and half the rental amount. Once we have received these payments, we will not show the property to anyone else. The fees are as follows:

Single person £175 incl  VAT

Each additional person £100 incl VAT

Guarantor £100 incl VAT

additional tenant or guarantor – an extra £100 incl VAT

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What happens to my deposit?

Your deposit will be sent to the DPS (Deposit Protection Service) and you will be given the scheme booklet and the necessary prescribed information written in the Tenancy Agreement. The deposit will be returned once your tenancy has ended ONLY after you and the landlord have agreed whether any deduction is justified.

If your property is managed, we will do your check-out. If your landlord manages your property, they will do the checkout. If there is a dispute we can assist both parties to reach agreement. If this is not possible then you have the right to appeal for adjudication by the DPS team of lawyers.
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How quickly can I move?

Usually it takes a minimum of two weeks to process the rents, check the property, conduct the inventory and draw up the agreement. We will not allow you to have the keys to the property until the reference check is complete, you have signed the tenancy agreement and paid the balance deposit and first month’s rent.

This money needs to have cleared into our account, so you need to pay it at least 4 days before you move in or bring a banker’s draft or pay by debit card on the day you collect the keys.

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What happens if the agreement falls through?

If either party pulls out of the agreement within a day or two of your viewing, we will usually refund your holding deposit and tenant fee in full.

If the Landlord pulls out, through no fault on your part, you will receive your holding deposit back. If we have done the reference checks, we will retain your tenant fee, but will also hold your references and try to find you somewhere else to live.

If you pull out of the agreement within 28 days of the date the tenancy should start, we reserve the right to keep some or all of your holding deposit to pay to the Landlord in lieu of lost rent.

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Who will manage my property?

agreementSome properties are managed by us, as agent for the landlord. This means that you pay rent to us and contact us if you have any queries or problems. We will visit you in your home every 3-6 months to check everything is OK with the property and to help with any queries you may have regarding your tenancy.

Other properties are managed directly by the landlord (an arrangement only tenancy). In these cases you will be asked to pay rent directly to your Landlord and will have their contact details in the case of query or problem.

If you are in a property managed by the Landlord, and have any serious problems or dispute, or cannot contact your Landlord, you may contact us in the office and we provide advice and try to help.

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Your tenancy agreement

This is very important document and is legally binding on you and your landlord. We use an agreement which is straightforward and you will have time to read it through before signing– if there is anything you don’t understand, or you have trouble with your sight or with written English please let us know and we will happily read the agreement with you.

In summary the agreement will allow you to live in the property for the fixed term (usually six or twelve months) and if you look after the property and pay the rent on time nobody can make you leave during this period.

You agree to look after the property and leave it in the same condition as you found it (we make an allowance for reasonable wear and tear).

Only the adults and children named on the tenancy agreement can live in the property – you cannot sub let the property or any part of it or pass on the tenancy agreement to anybody else.

The landlord or agent is not allowed to come into the property without giving you at least 24 hours notice – UNLESS there is a serious risk to life or the structure of the property (this is rare – for example a gas leak, water leak, excessive storm damage or if we believe that someone is lying injured or dead in the property).

Obviously each agreement will vary slightly to reflect the details of the property – for example it may state where you can park, or whether you can have pets, or install a Sky dish etc. We will draw your attention to specific clauses in the agreement and you will sign to say you have read and understood them.

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What else can I be charged for?

We reserve the right to charge for the following:

1. Accepting rent payments in cash may be subject to a handling charge (£5 incl VAT  per £100).

2. If you break an agreed appointment with us (£54 per hour incl VAT)

4. If you break an agreed appointment with a contractor (upon receipt of their invoice for the broken appointment).

5. If we have to write to you to chase late rent £24 per letter incl VAT.

6. If we have to write to you because you have breached your tenancy agreement – £24 per letter incl VAT.

7. Once you have left the property we may charge £12 incl VAT for each contractor we need to bring in to put things right (this will apply only for repairs, removals or replacements made necessary by you during your tenancy and not for fair wear and tear).

8. We may charge you an additional fee for a second and any subsequent checkout visits if works are needed once you have left the property – this will be at a fixed charge of £54 incl VAT per visit.

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Download our Tenants Fees Information. (Adobe Acrobat Reader required)

If you are unhappy with any element of our service –

click here for more information.



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